Terms of service.

Program/Service

We offer remote 1:1 wellness services. We use Zoom and other platforms to provide these services.
The wellness sessions can include basic movement analysis and movement programming, safe exercise recommendations, pelvic floor exercises, core exercises, bladder and bowel education, exercise for basic back and pelvic pain, bladder control, birth prep, birth position education, safe return to basic exercise after baby, and exercise for basic lumbopelvic pain.

Please carefully review this document and, if you agree, sign and date below. We may update these policies and procedures at our discretion, and you acknowledge and agree to be bound by such updates.

Disclaimer:
Wellness Sessions are not Physiotherapy. Although Jasmine Choi is a Registered Physiotherapist in Ontario, Canada, remote sessions are not Physiotherapy or a substitute for any other regulated healthcare service. As such, wellness services, including related techniques, routines, and exercises, may not be appropriate for everyone. If you have concerns about a medical condition, please contact a medical provider. Wellness sessions are not a substitute for professional, medical advice.

Payment and Cancellation Policy
We require payment at the time stated on your invoice, prior to the session.
Wellness services are rarely paid by insurance and we do not guarantee that your insurance will cover any portion of our services or provide you with any reimbursement.

Once payment is made, fees are 100% non-refundable, but session fees can be applied to a later date if you need to reschedule.

Just like with an in-person meeting, we have reserved your appointment time for you. If you need to cancel or reschedule, please contact us during business hours and at least 24 hours prior to your scheduled session. If you do not reschedule/cancel at least 24 hours before your scheduled session, or no-show your appointment, your session will be forfeited without refund.

Communications Policy
By providing us with your contact information, or by initiating communication with us via email, you authorize us to contact you using that information. We will use this information for non-marketing purposes, including sending exercises, education, reminders, invoicing updates, and addressing questions.

You further understand and agree that communicating with us by unencrypted emails may not be secure.

Privacy and Security of Remote Technology
Remote technology platforms – such as Zoom – incorporate network and software security protocols to protect your confidentiality. Consistent with privacy laws, we use technology that includes safeguards intended to secure and ensure the integrity of your information.

Specifically, we utilize technology:
That complies with the relevant safety laws, rules, regulations, and codes for technology and technical safety for devices that interact with clients; and
That offers sufficient quality, size, resolution, and clarity such that we believe we can safely and effectively provide remote wellness services.

Although you are not receiving medical care from us, we also work to comply with applicable state and federal laws, which may still require us to protect the confidentiality and privacy of certain of your personal information. We have implemented policies to ensure our compliance with these requirements.

Indemnification and Assumption of Risk
As a condition for receiving our services, you agree to indemnify us against all claims, liabilities, losses, damages, suits, costs, and expenses (including reasonable attorney’s fees) to the greatest extent permitted by law and as they relate to your failure to follow our instructions, communicate to us about any problems you encounter during our services, or update us about changes to your health. You agree to assume all risks of property damage, injury, or death associated with such failures.

Limitation of Liability
Although we believe our services are useful and accurate, we make no warranty as to the effectiveness of our services. We also cannot guarantee the accuracy of digital communications as we are not the originators of the underlying data used in the interpretation. Accordingly, we disclaim all liability to any party for any direct, indirect, implied, punitive, special, incidental, or other consequential damages arising directly or indirectly from our services. Our services are provided as-is, without additional warranty.

Informed Consent

To receive remote wellness services, you must acknowledge and agree to each of the following statements:

You understand that remote wellness services are not medical services and are not intended to diagnose, cure, or treat any illness;
You will not record remote wellness services sessions;
You assume all risk of remote wellness services;
You agree to indemnify us for any loss, damage, or injury incurred during wellness services, to the extent permitted under the law;
You acknowledge and agree that we will render the services described to you. You hereby consent to receive remote wellness services;

As provided above, we have explained the services that you, and the material risks, benefits, and alternatives;
You have been offered ample time and opportunity to discuss your concerns, and all your questions have been answered to your satisfaction; and

Finally, you agree and acknowledge that the remote wellness services may not have the results that you expect or desire, and you have not been given any guarantees about the outcome of the remote wellness services.

This document may be electronically signed. Electronic signatures are the same as handwritten signatures for the purposes of validity.

By signing below, I confirm that I have read and agreed to the terms of service.